This seems the darkest time for Researh in Motion, makers of the iPhone rival Blackberry. Technical glitches cause outage to millions of Blackberry all over the globe. It has been four days of outage so far and it has reached not only users in America and Canada, but parts of Asia and the Middle East.
This is a low time for the company as users change phones and put their Blackberry in hiatus. The outage is blamed on the core switch problem in the companyâ€™s infrastructure. Seems like this glitch is bigger than what they imagined and proved to be very complicated to fix. Setting up a back up version of their database did not seem to do the trick and BB users still experience problems on their phone. Affected Blackberry phones cannot send or receive email or can they use other data services on their phone.
On Blackberryâ€™s official Tweeter account, the company apologizes to their followers, â€œMessage delays were caused by a core switch failure in RIMâ€™s infrastructure. Now being resolved. Sorry for inconvenience.â€
The outage problem has its origin in Europe and spread like wild fire to users of Blackberry all over the globe including in the Middle East and Asia. Emails and messages are undelivered because of RIMâ€™s clogged network. David Yach, chief technology officer of RIM, assured users that the issue is not a breach of security. In a webcast, Yach also stated that all emails will be getting to their destinations in due time and that they will not drop any e-mails.